Privacy Policy

Tender Mate (“we,” “our,” “us”) is committed to protecting your privacy and handling your personal information responsibly in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with our website, services, and communications.

1. Information We Collect

We may collect personal information that you provide directly to us, including but not limited to:

Your name, company name, and position
Contact details such as email address, phone number, and postal address
Information provided in enquiries, feedback, or when you submit forms on our website
Any other information you choose to provide to us

We may also collect non-identifiable technical data such as IP addresses and browsing behaviour via cookies to improve your experience on our website.

2. How We Use Your Information

We use your personal information to:

Respond to your enquiries and provide our consulting services
Manage and improve our services, website, and communications
Send you updates, newsletters, and promotional materials (with your consent)
Comply with legal and regulatory requirements
Conduct research and analysis to improve our offerings

3. Disclosure of Your Information

We may disclose your personal information to:

Trusted third-party service providers who assist us in delivering our services (e.g., IT support, marketing)
Legal and regulatory bodies where required by law or to protect our legal rights
Other parties with your consent or as authorised by law

We ensure that any third parties we engage adhere to strict privacy and confidentiality standards.

4. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. This includes secure data storage and restricted access controls.

However, no online transmission or electronic storage method is completely secure, so we cannot guarantee absolute security.

5. Access and Correction

You have the right to access the personal information we hold about you and to request corrections if it is inaccurate, incomplete, or out of date. To make a request, please contact us using the details below.

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyse site usage, and personalise content. You can manage your cookie preferences through your browser settings.

7. How to Contact Us

If you have any questions about this Privacy Policy or wish to access or correct your personal information, please contact us:

Email: info@tendermate.com.au
Phone: +61 430 049 850
Address: Brisbane, Australia

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this policy periodically.

Thank you for trusting TenderMate with your information.

Effective Date: 25 August 2025